Refund policy

Returns and Refunds

If something is not right, tell us. We will make it right.

30-day window

You have 30 days from delivery to request a return. Items need to be unused, in their original packaging, and in the condition you received them.

Damaged, faulty or wrong item

Email us within 7 days of delivery with a photo of the item and the packaging. We will send a replacement or issue a full refund, including shipping. You will not be asked to send the item back in most cases.

Changed your mind

Returns for any other reason are accepted within the 30-day window, but the return shipping cost is yours. The original shipping charge is not refunded.

Items we cannot accept back

• Used grooming tools and anything that has been in contact with an animal, for hygiene reasons
• Items returned without prior contact — please email us first
• Items damaged through use rather than in transit

Order never arrived

If tracking shows no movement for 14 days, or the estimated window has passed with no delivery, contact us. We will either resend the order or refund it in full. You do not need to chase the carrier yourself.

Cancellations

Orders can be cancelled for a full refund any time before they ship — usually within the first 24 hours. Once a parcel is with the carrier we cannot recall it, but you can still return it under the policy above.

How refunds are issued

Refunds go back to your original payment method within 5–10 business days of approval. Your bank may take a few days longer to show it.

How to start a return

Email us with your order number and what went wrong. We usually reply within one business day.